Rental
Do I need to book in advance?
Bookings aren’t required, but they are recommended during busy periods to guarantee availability.
What do I need to bring to rent equipment?
A valid ID and a credit or debit card are required.
Can I swap my gear if it doesn’t fit or feel right?
Yes, exchanges are included so you can get the right size and comfort.
Do you offer multi-day or weekly rentals?
Yes, discounted rates are available for longer rental periods.
What happens if equipment is damaged?
Normal wear is included. Significant damage may incur a repair fee.
What if equipment is lost or stolen?
Lost or stolen items may be charged at replacement cost.
Can I extend my rental?
Yes, as long as the gear is not already booked by another customer.
Retail
Are sale items refundable?
Sale items may have different return conditions. Please check at purchase.
Do products come with a warranty?
Yes, products include a manufacturer’s warranty.
Can I reserve an item to pick up later?
Yes, we can hold items for a short period.
Do you offer fitting services for boots or gear?
Yes, professional fitting services are available to ensure the best performance and comfort.
Do you sell gift certificates?
Yes, gift certificates are available for both rentals and retail purchases.
